DELIVERY & RETURNS

Delivery

  • All items are packaged securely and Tracked to ensure the most reliable and efficient service to our customers.

  • Due to the nature of what we do, most of our products are intricately hand-etched and made to order, which at times can take a little longer than usual. Please allow up to 10 days lead time on personalised products as this will between clients. But rest assured you will be notified each step of the way. If you need the product in a rush please let us know your deadline before your order is placed.

  • Delivery time may also vary slightly depending on running offers/promotions. 

UK Tracked Delivery

Standard 3-5 working days - £4.95

FREE delivery if you spend over £50

Next Working Day

Monday – Friday Next Day service

Orders placed before 3pm exc. weekends & Northern Ireland - £6.20

For Next Day delivery, the order must be placed by 12pm to receive this within 1-2 working days. Only Monday to Fridays are classed as working days. If an express delivery order is placed after 12pm on a Friday, it will not be dispatched until the Monday, with the exception of Bank Holidays. Please note next working day delivery is currently only available for non-personalised items. Any personalised items may take up to 10 days lead time in order to fulfil so we are currently not able to offer next working day option for these selection.

International Shipping - Currently only specified regions; Germany, France, Netherlands, Sweden and Ireland.

(Tracked) 5 - 7 working days - Calculated at checkout

Please allow for delivery delays during promotional events and release dates. 

Our Production Timeline for personalised products:

1. ORDER IS PLACED
You will receive a confirmation invoice of your order.

 

2. WE WILL SEND YOU A PROOF

Within 24-48 hours you should receive an email with a mock up of your requested personalisation. Please get in touch if you do not receive this mail.​

 

3. CHANGES

Let us know if you have any changes.

 

4. SIGNOFF

If you are happy with everything, let us know and we will begin production.

 

6. WE START MAKING

Once you have signed off, we slot start your personalised product as soon as possible.
All of your items are lovingly handmade to order, therefore production can take up to 10 working days.

 

7. WE SEND IT OFF

Once we have your order ready, your order will be dispatched & you will receive a notification via email.

All our deliveries are Tracked via Hermes. Please find your tracking number on your dispatched email. 

If you need to receive an order by a specific date, please email info@luxetched.com and we will try our best to meet your requirements.

Returns

  • Send an email to info@luxetched.com and we'll inform you on how to return your item.

  • If the item is undamaged and no personalised you can return your item within 14 days of purchase.

  • We don't offer pre-paid returns, so the customer is responsible for the payment of postage for the returned item.

  • Items must not be personalised as we do not accept refunds on personalised products.

  • If an item arrives damaged or faulty, we will require photographic evidence within 1 week of receiving the product. Please provide photographic evidence to info@luxetched.com

  • Only products returned in perfect condition and in their original packaging will be refunded. Refunds will be processed within 2-5 working days from when we have received your products. It can take up to 10 working days for the refund to show in your bank account. 

  • It is the customers responsibility to package the item securely so that it does not break in transit. If it arrives back to us in a worse condition I'm afraid we will not be able to proceed with a the return.

Exchanges

  • Please contact info@luxetched.com if you wish to exchange a non personalised item, as we will need to check stock levels.

  • We cannot provide exchanges or refunds on personalised items, unless there is a fault with them.

  • Exchanges cannot be processed until the items are received in their original condition and packaging

  • It is the customers responsibility to package the item securely so that it does not break in transit. If it arrives back to us in a worse condition I'm afraid we will not be able to proceed with an exchange. 

  • Customers are liable to pay for any remaining cost if they wish to exchange for a more expensive item.

  • We cannot refund the difference if a customer wishes to exchange for a cheaper item.

  • Exchange requests have to be made within 1 week after the customer has received the item.

No Returns or Exchanges on personalised items

Please contact me if you have any problems with your order.